Privacy Policy

Last Updated: August 6, 2025

1. Introduction

TRCD Insighqs ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: TRCD Insighqs
Address: 20 Breck Rd, Anfield, Liverpool L4 2RB, United Kingdom
Phone: +44 151 286 9623
Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, postal address)
  • Business information (company name, role, industry)
  • Financial information (for accounting and tax services)
  • Communication preferences
  • Website usage data and analytics

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Website pages visited and time spent
  • Referring website
  • Cookie and device identifiers

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide accounting, tax, and financial advisory services
  • Communication: To respond to enquiries and provide customer support
  • Marketing: To send newsletters and promotional materials (with consent)
  • Legal Compliance: To meet regulatory and legal obligations
  • Website Improvement: To analyze usage and improve our services
  • Security: To protect against fraud and unauthorized access

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract: Processing necessary for the performance of a contract
  • Legitimate Interest: For business operations and service improvement
  • Consent: For marketing communications and optional services
  • Legal Obligation: To comply with tax and regulatory requirements

5. Data Sharing and Disclosure

We may share your information with:

  • Professional Bodies: HMRC, Companies House, and other regulatory authorities as required
  • Service Providers: Trusted third parties who assist in service delivery
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In the event of a merger, sale, or business reorganization

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Staff training on data protection
  • Secure backup and recovery procedures

7. Data Retention

We retain personal data for different periods depending on the purpose:

  • Client Records: Minimum 7 years as required by UK tax law
  • Marketing Data: Until consent is withdrawn or data becomes inactive
  • Website Analytics: 26 months maximum
  • Communication Records: 3 years or as legally required

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interest
  • Withdraw Consent: For consent-based processing

To exercise any of these rights, contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy. You can manage your cookie preferences through our cookie consent tool or your browser settings.

10. International Transfers

We primarily process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through our website or directly to you. The "Last Updated" date indicates when the policy was last revised.

13. Contact and Complaints

For questions about this Privacy Policy or to exercise your rights:

TRCD Insighqs
20 Breck Rd, Anfield
Liverpool L4 2RB
United Kingdom
Phone: +44 151 286 9623
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO
Website: www.ico.org.uk
Phone: 0303 123 1113